Refund Policy

Darapana operates as a marketplace connecting advertisers with service providers (screen owners, event organizers, studios, freelancers, models, and sellers). Our refund policy varies depending on the service type and booking status.

Wallet top-ups are non-refundable once credited to your Darapana wallet. However, the wallet balance can be used for any future booking on the platform. If a technical error occurred during the top-up (amount charged but not credited), contact us within 7 days and we will investigate and resolve.

For Ad Screen and Banner bookings: • **Cancelled before approval**: If a booking is cancelled before the screen/banner owner approves it, 100% of the amount is refunded to your Darapana wallet within 24 hours. • **Cancelled after approval (7+ days before campaign start)**: 80% refund to wallet. • **Cancelled after approval (3–6 days before campaign start)**: 50% refund to wallet. • **Cancelled within 48 hours of campaign start or after it begins**: No refund. • **Rejected by screen/banner owner**: 100% refund to wallet within 24 hours.

For event sponsorship bookings: • **Cancelled before event approval**: 100% refund to wallet. • **Cancelled 15+ days before event date**: 75% refund to wallet. • **Cancelled 7–14 days before event date**: 50% refund to wallet. • **Cancelled less than 7 days before event**: No refund. • **Event cancelled by organizer**: 100% refund to wallet within 48 hours.

For service-based bookings (studios, freelancers, models): • **Cancelled 48+ hours before booking date**: 100% refund to wallet. • **Cancelled 24–48 hours before booking date**: 50% refund to wallet. • **Cancelled less than 24 hours before or no-show**: No refund. • **Service provider cancels**: 100% refund to wallet plus ₹100 service credit.

For physical products purchased on the Darapana marketplace: • **Item not shipped within 5 business days**: 100% refund to source payment method. • **Item received damaged or not as described**: Full refund upon providing photo evidence within 48 hours of receipt. • **Change of mind (item not yet shipped)**: 100% refund to wallet. • **Change of mind (item shipped)**: Refund subject to seller's return policy; return shipping is the buyer's responsibility.

All refunds are credited to your Darapana wallet by default. Wallet balance can be used for future bookings on the platform. Refunds to the original payment method (bank/UPI) are available upon request but may take 5–10 business days to reflect, depending on your payment provider. A processing fee of ₹25 applies for refunds to the original payment method.

To request a refund: 1. Go to **Dashboard → My Bookings**. 2. Select the booking and click **Cancel / Request Refund**. 3. Our team will review and process within 2 business days. For disputes or escalations, email us at support@darapana.in with your booking ID.

The following are non-refundable under any circumstances: • Platform convenience fee (if applicable). • GST/taxes paid on bookings. • Wallet top-up amounts (the balance remains usable on the platform). • Bookings for which campaign content has already been published or displayed.

For refund-related queries: support@darapana.in or use the in-app messaging system.